Privacy Policy
Last Updated: September 2026
At Al Rahim Silver, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit alrahimsilver.com, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, subscribe to updates, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Communications you send to us
- Information required for customized or engraved orders
- Device, browser, IP address, and website usage information
- Information collected through cookies and similar technologies
For Cash on Delivery orders, we may use your contact information to confirm or verify your order before dispatch.
2. How We Use Your Information
We may use your information to:
- Process, confirm and fulfil your orders
- Arrange shipping and delivery
- Process payments and refunds where applicable
- Contact you regarding your order
- Provide customer support
- Process personalized and engraving requests
- Detect, investigate and prevent fraudulent or suspicious transactions
- Improve our website, products and customer experience
- Measure website and advertising performance
- Send promotional communications where permitted
- Comply with applicable legal and regulatory requirements
3. Payments
Al Rahim Silver may offer payment methods including Cash on Delivery (COD) and online payment options through third-party payment providers.
When you choose an online payment method, payment information may be collected and processed by the relevant payment service provider. We do not directly store complete debit or credit card details on our own systems where those details are processed by an authorized third-party payment provider.
Third-party payment services process information according to their own privacy and security policies.
4. Shopify
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.
Shopify may process certain personal information necessary to provide its services, operate our store, prevent fraud, provide analytics, and facilitate transactions.
5. Shipping and Service Providers
We may share information necessary to fulfil your order with trusted service providers, including:
- Courier and delivery companies
- Payment processors
- Website and e-commerce service providers
- Analytics providers
- Customer communication services
- Fraud prevention and order verification services
We only share information that is reasonably necessary for these providers to perform their services or where otherwise permitted or required by law.
6. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand how visitors interact with our store, and improve our services.
We may also use analytics and advertising technologies provided by platforms such as Meta and Google to measure website activity and advertising performance.
Depending on your browser and applicable settings, you may be able to restrict or disable certain cookies. Doing so may affect some website functionality.
7. Advertising
We may use information about interactions with our website to understand the effectiveness of our advertising and, where permitted, show more relevant advertisements.
Third-party advertising and analytics platforms may collect information through technologies such as cookies, pixels, or similar tools according to their respective privacy policies.
8. Marketing Communications
If you subscribe to our marketing communications or otherwise provide the appropriate permission, we may contact you regarding new collections, promotions, offers, and store updates.
You may unsubscribe from marketing emails using the unsubscribe option provided in the communication. You may also contact us if you no longer wish to receive promotional communications.
Transactional communications relating to an existing order may still be sent when necessary.
9. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business and transaction records, prevent fraud, resolve disputes, and meet applicable legal, accounting, or regulatory obligations.
11. Your Information and Choices
Depending on applicable law and the circumstances, you may contact us to request information about personal data we hold about you, request corrections to inaccurate information, or make other privacy-related requests.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.
12. Children's Privacy
Our website and products are not specifically directed toward children. We do not knowingly seek to collect personal information directly from children without appropriate authorization where required.
13. Third-Party Links
Our website may contain links to third-party websites or services. Al Rahim Silver is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.
The latest version will be published on this page with an updated revision date.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Al Rahim Silver
Website: alrahimsilver.com
Email: ayeshatariq742@gmail.com
Phone/WhatsApp: +92 304 6995489
Rawalpindi, Pakistan