Cancellation, Return & Refund Policy

Last Updated: September 2026

At Al Rahim Silver, we want you to be confident when shopping for our 925 sterling silver jewellery. Please review the following policy before placing your order.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible through WhatsApp or our customer support channels.

Orders can generally be cancelled before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled and will be handled according to our return and exchange conditions.

Al Rahim Silver reserves the right to cancel an order in cases including unsuccessful order verification, incorrect customer information, payment issues, product unavailability, suspected fraudulent activity, or other legitimate fulfilment issues.

If a prepaid order is cancelled by Al Rahim Silver, the applicable amount will be refunded according to the original payment method.

Returns & Exchanges

Customers may request a return or exchange within 14 days of receiving their order, subject to the conditions below.

To be eligible:

  • The jewellery must be unused and unworn.
  • The product must be returned in its original condition.
  • Original packaging should be included.
  • The item must not show signs of wear, damage, misuse, alteration, or improper handling.
  • Proof of purchase or order information may be required.

Please contact us before sending any item back. Returns sent without prior communication may experience delays in processing.

Personalized & Engraved Jewellery

Personalized, customized, and engraved jewellery is made specifically according to the customer's instructions.

For this reason, engraved or customized products cannot normally be returned, exchanged, or refunded due to a change of mind.

A 30% advance payment may be required to begin work on an engraving or customized order.

Customers are responsible for confirming the accuracy of names, dates, wording, sizes, and other personalization details before production begins.

If Al Rahim Silver makes an engraving or customization error that differs from the customer's confirmed instructions, please contact us so we can review and resolve the issue.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an incorrect item or believe your jewellery arrived damaged or defective, contact us as soon as reasonably possible and provide your order details along with clear photographs or videos showing the issue.

After reviewing the claim, we will advise you of the appropriate resolution, which may include replacement, exchange, repair, or refund depending on the circumstances.

Damage resulting from misuse, improper storage, chemicals, perfumes, moisture, accidental damage, or normal wear and tear is not considered a manufacturing defect.

Refunds

Once an eligible returned item has been received and inspected, we will inform you whether the refund has been approved.

For prepaid/online orders, approved refunds will normally be returned through the original payment method where supported. Processing times may vary depending on the bank or payment provider.

For Cash on Delivery orders, the refund method will be communicated to the customer after approval.

Original shipping charges and return shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product attributable to Al Rahim Silver.

Sale & Promotional Items

Products purchased during a sale or promotional offer remain subject to the eligibility conditions stated in this policy unless a specific promotion clearly states different return or exchange conditions.

Free gifts included as part of a promotional offer may need to be returned with the qualifying order where a refund would cause the original purchase to no longer meet the promotion's eligibility requirements.

Natural Characteristics of Sterling Silver

Sterling silver can naturally tarnish or change appearance over time due to exposure to air, moisture, perfumes, chemicals, sweat, and environmental conditions.

Normal tarnishing, scratches from regular wear, or changes caused by improper jewellery care are not considered manufacturing defects.

How to Request a Cancellation, Return or Refund

Please contact us with your name, order number, phone number, and reason for the request.

Al Rahim Silver
Rawalpindi, Pakistan
Website: alrahimsilver.com
Email: ayeshatariq742@gmail.com
Phone/WhatsApp: +92 304 6995489

Our team will review your request and provide the next steps.